“To be voted the World's Best Airport for the seventh consecutive year is a truly fabulous achievement for Changi Airport, and this award continues to underline the airport's popularity with international air travellers." - Edward Plaisted, CEO of Skytrax
Changi Airport has been named World’s Best Airport by Skytrax for the seventh consecutive time. This is the tenth time that Changi Airport has picked up this international accolade in the 20-year history of the World Airport Awards.
The 2019 World Airport Awards was held on March 28 at the Passenger Terminal EXPO in London, United Kingdom. Changi Airport was also named the Best Airport in Asia, and Best Airport for Leisure Amenities.
Based on 13.5 million airport survey questionnaires across over 100 nationalities of air travellers, with over 550 airports surveyed, the 2019 World Airport Awards evaluated the customer experience across various airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security / immigration through to departure at the gate.
Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group said: “Changi Airport is honoured to be named World’s Best Airport. This achievement was made possible by the strong support from our airport partners. At Changi, we are fortunate to have a large community of immensely dedicated and passionate airport workers who strive to deliver the best experiences to our passengers every single day.
Mr Edward Plaisted, CEO of Skytrax said: “To be voted the World's Best Airport for the seventh consecutive year is a truly fabulous achievement for Changi Airport, and this award continues to underline the airport's popularity with international air travellers. Changi Airport is very focussed on continually improving the customer’s airport experience and innovating with new product and service features. The opening of Jewel Changi Airport in April 2019 looks set to add another unique dimension to the experience for Changi Airport customers. Winning this award as the World’s Best Airport is a very clear recognition of the team effort amongst all staff at the airport who contribute to Changi Airport’s success.”
Changi Airport also won the awards for the World’s Best Airport Leisure Amenities, and the Best Airport in Asia.
The top 10 rankings for the World’s Best Airport Award in 2019 include:
1. Singapore Changi Airport
2. Tokyo International Airport (Haneda)
3. Incheon International Airport
4. Hamad International Airport (Doha)
5. Hong Kong International Airport
6. Central Japan International Airport
7. Munich Airport
8. London Heathrow Airport
9. Narita International Airport
10. Zurich Airport
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